t2dm Privacy Policy —
Malaysian User Data Protection
This document explains how t2dm collects, uses, stores, and protects your personal information as a user of our platform. Please read it carefully to understand your rights and how we handle your data responsibly.
Effective Date: 1 January 2026. This policy applies to all registered t2dm users.
Information We Collect
When you use the t2dm platform, we collect various types of information to ensure a secure, smooth, and relevant experience. The following are the main categories of information collected:
- Account information: Full name, email address, phone number, date of birth, and the password you set during registration.
- Personal identification information: A copy of the identity document submitted during the account verification (KYC) process, such as a national ID or passport.
- Financial information: Local bank account details, eWallet account numbers (such as Touch 'n Go), and transaction history in MYR (RM). We do not store credit card details directly.
- Device and browser information: IP address, device type, operating system, browser version, screen resolution, and time zone.
- Usage data: Games played, session duration, betting records, promotional activity, and login history.
- Cookies and tracking technologies: Session data, language preferences, and navigation information collected via cookies and local browser storage.
Related Links
How We Use Your Information
T2dm uses collected information solely for legitimate and professional purposes. The following are the primary ways your data is used:
- Account management: Creating, verifying, and securely maintaining your user account.
- Transaction processing: Processing deposits and withdrawals in MYR, verifying identity, and preventing financial fraud.
- Service delivery: Enabling access to live casino games, jackpots, blackjack, and all other t2dm platform features.
- Communications: Sending important account notifications, transaction confirmations, security updates, and relevant promotional information.
- Platform improvements: Analyzing usage patterns to improve the interface, platform speed, and overall user experience.
- Legal compliance: Meeting compliance requirements related to anti-money laundering and minimum age verification of 18 years.
- Customer support: Handling enquiries and complaints accurately and effectively.
T2dm will not use your data for any purpose not stated in this policy without first obtaining your consent.
Cookies & Session Tracking
The t2dm platform uses cookies and local storage technologies to ensure core platform functions run smoothly. Cookies are used for the following purposes:
- Session cookies: Maintaining your login state during active sessions so you don't have to sign in again each time you navigate to a new page.
- Preference cookies: Saving your language settings, display preferences, and platform preferences.
- Analytics cookies: Collecting anonymous usage data to help us understand how users interact with the platform and identify areas for improvement.
- Security cookies: Detecting suspicious activity and protecting your account from unauthorised access.
You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.
Data Storage & Security
T2dm takes its responsibility to protect your personal data seriously. The security measures we practise include:
- SSL Encryption: All communications between your device and t2dm's servers are protected with industry-standard SSL/TLS encryption.
- Secure storage: Personal and financial data is stored on secured servers protected by strict access controls and regular audits.
- Restricted access: Only authorised staff with a legitimate business need may access user data, and all access is logged.
- Retention period: Active account data is retained for as long as your account remains active. Closed account data is kept for a period required by legal compliance obligations before being securely deleted.
While we take reasonable steps to protect your data, no system can guarantee absolute security. You are encouraged to use a strong password and never share your login credentials with anyone.
Sharing Information with Third Parties
T2dm does not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. However, there are limited circumstances where information sharing may occur:
- Payment service providers: Transaction details are shared with payment service providers (such as FPX gateways or eWallet providers) solely for processing deposits and withdrawals in MYR.
- Legal compliance: t2dm may disclose information to the relevant authorities when required by law, court order, or a valid official investigation.
- Technology providers: Minimum technical data sharing with game platform providers or server infrastructure vendors as needed to keep services running, subject to confidentiality agreements.
All third parties working with t2dm are required to meet data protection standards equivalent to those in this policy.
User Rights, Policy Updates & Contact Us
As a registered t2dm user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you. This request can be submitted via our support email.
- Right to Rectification: If any information in your account is inaccurate or out of date, you can update it directly through your account profile settings or by contacting customer support.
- Right to Erasure: You may request the deletion of your personal data upon closing your account, subject to applicable legal retention requirements. Data related to financial transactions may need to be retained for a specified period in accordance with compliance obligations.
- Right to Object: You may object to the use of your data for specific purposes, such as marketing communications, by contacting our team.
Changes to this policy: t2dm reserves the right to update this Privacy Policy from time to time. The latest version will always be available on this page with an updated effective date. Continued use of the platform after any changes constitutes acceptance of the updated policy.
For any enquiries regarding your data privacy, or to exercise the rights outlined above, please contact the t2dm team by email: [email protected]. You may also visit FAQ section for answers to common questions about privacy and account security.
Still Have Questions About Your Privacy?
The t2dm support team is available to address any questions about your data security and account privacy. You can also check our FAQ section for quick answers.